Questions
Two groups: the product and the data, and the text message programme.
The product & the data
What is Lano Hub?
A software tool that reads public filings, announcements and price history for US-listed common stock, and shows what changed, with a link to the source of every figure.
Does it tell me what to buy?
No. It shows what changed and why it might matter. It gives no ratings, no target prices and no buy or sell calls, and it does not know your circumstances.
How current is the data?
Filings and announcements are read as they are published, and price and volume series are read after the close. Outputs are not real time, and third-party data can be late, revised, or wrong.
Where does the data come from?
Public filings and company announcements, historical price and volume series, and industry classification. We do not use paywalled data or non-public information.
How do I get access?
Access is by subscription. An account is created with your email address and verified before the watchlist is switched on, and you can manage or cancel the subscription from your account page.
What is the watchlist?
The list of tickers attached to your account. When something on it crosses a threshold you set, the note is dated, so you can see what was known when.
Will you tell me if someone signs in to my account?
Yes. A sign-in from a new device produces a security alert, sent by text if you have opted in to account messages. If it was not you, contact support.
What happens when my subscription renews?
A renewal reminder is sent before the subscription renews, and a billing notice is sent when it does. Both can arrive by text if you have opted in.
Text messages
The full programme terms are on the SMS Terms page, and how we handle your information is in the Privacy Policy.
Do I have to give you my phone number?
No. The number on the updates page is only for account and service texts, and the consent box there is optional and off by default. The form submits whether or not you tick it.
What will you text me about?
Account registration and verification, sign-in and security alerts, subscription confirmations, renewal and expiry reminders, billing and payment notifications, and product change notices. We do not send marketing or promotional texts on this campaign.
How often will I get a message?
Message frequency varies with account activity — verification, subscription, billing and security notices arrive when they happen. Message and data rates may apply.
How do I stop the messages?
Reply STOP to any message and they stop, or reply UNSUBSCRIBE. Neither affects your account or your subscription.
How do I get help?
Reply HELP to any message, or contact us using the details on the contact page. We will not sell or share your mobile information with third parties for promotional or marketing purposes.
Where can I read the full terms?
The messaging programme is described in full on the SMS Terms page, and how we handle your information is set out in the Privacy Policy.
Still not answered?
Email contact@lanohub.net or call (209) 454-2612. We are open Mon–Fri, 9:00 AM–5:00 PM (CST).